Yes, you can refund any amount of the order that a seller can refund (see below) either during the order process or after its completion. During an order, you will not receive the funds in your wallet until the order is completed, but you will still be able to refund the money to the seller, as our system is a middleman for the order. Do remember that the processing and transaction fees are not refundable.
As a seller, you can refund the following elements of an order: the shipping fees and the full price of the items sold. You cannot refund the platform fee and any other commissions incurred. Mistakes can happen, but the seller must ensure that the correct products arrive at the buyer the right way in a timely fashion.
Any and all users who want to withdraw funds (payout) from the website must go through the following steps to be able to do so: • The user must be KYC validated. To do this, you must transform your account into a seller account, via your account dashboard. This is a legal requirement for all UK marketplaces to do this for payouts due to AML (Anti Money Laundering) checks. • The user must have made at least one COMPLETED sale. This requirement is imposed for AML practices on our system. • Each request will be manually validated by our fraud department. This requirement is imposed for AML practices on our system. • You must have a connected bank account to put the money into. Once these steps are completed, you'll be able to receive the funds in your connected bank account. Please keep in mind that each domestic payout will have a £0.45 processing fee, and each international account will have a £2.00 processing fee charged by our P.S.P. (Payment Service Provider) Mangopay. Therefore, we advise you to withdraw larger sums at longer intervals. Keep this FAQ in mind when paying more money than what's necessary for your purchase.
When you upload new items onto the website, they will not be listed among the public offers by default. This is to ensure you can double-check the offer(is it the right version of a card? Is the price correct?). These cards will be marked as inactive. Select the items you want to sell in your collection. Once you do that, a Publish Selected Items button will appear among your choices. Clicking on it and doing a simple double-check will ensure your offers are ready to be found by prospective buyers.
If you’ve forgotten to send a card or a product to the buyer, or there are any issues to resolve with the order, you can choose to issue a refund only after buyers receiving their order. This happens before the buyer confirms the order has been received.
To issue a refund, enter the transaction order details and input the amount you’d like to refund.
The refund will not contain the MANGOPAY & Very Friendly Sharks transaction fees.
Therefore, we advise you to keep the Very Friendly Sharks credited amount in your account until you’re sure the order has been completed and the buyer has left a review.
If there is a problem with an order, we always advise making sure you discuss things with the buyer directly, first and foremost.
If they are unhappy with any parts of your order and you’re at fault, you can arrange things to ensure that the buyer is happy.
If you’ve made a mistake, try and work things out with the buyer or issue a partial or full refund for the order, depending on the issue.
So long as you’ve covered all the points we’ve described above and haven’t made any mistakes, you shouldn’t have any problems working things out with a buyer.
If the buyer is being unreasonable or is trying to take advantage of our system (i.g.: leaving an unfair review) without any way of resolving things amicably, and you believe they are treating you unfairly, please make sure you contact us on our support formhere,and we’ll try and help.
Very Friendly Sharks cannot arbitrate on missing or misrepresented card conditions, but we will keep track of repeat offenders to ensure that the marketplace users don’t abuse the system (neither buyers nor sellers).
The times of receiving the payments into your Very Friendly Sharks differ on whether the buyer has marked the order as complete or not.
If the order was marked as shipped and the buyer confirms the delivery, you will receive the payment immediately into your Very Friendly Sharks account credit.
If the order was marked as shipped and the buyer hasn’t confirmed the delivery, you will receive the payment into your Very Friendly Sharks account credit 30 days after the order was made.
Please remember that you must have verified your bank account, as outlined in our “How do I start selling cards & sealed products on Very Friendly Sharks?” answer.
Once everything is done, you can withdraw any payment into your bank account. The money can take between 7 and 14 days to reach your bank account, depending on the banks.
Please remember that there will be a £0.45 charge from our payments service provider every time you request a withdrawal.
Lastly, please note that any referral or coupon credit accrued on our website will not be withdrawn into your bank account and will only be usable on Very Friendly Sharks.
Our shipment carrier is Royal Mail. There is one type of postage that we use:
Tracked Orders: Tracked orders will be automatically applied to any order on our website. These orders are sent via Royal Mail First Class - Signed For.
When you send this order to the post office, upload the provided tracking number to the “marked as dispatched” field on our website.
We might allow untracked products to be shipped later, but only to trusted sellers to avoid issues.
Congratulations on your sale! Here are the steps we advise you to follow:
These are all steps you should follow for smooth delivery.
Check that the cards and products you are supposed to send are legitimate to avoid any issues. You can see our spotting fakes guide on what and how to check.
The seller is responsible for ensuring the items are authentic and accurately described on their listings.
If something is missing or incorrect, it is the proper business practice to contact the buyer before shipping and explain the difference. Mistakes happen to everyone, and it is better to be upfront about them.
Most buyers will understand, and together, you can work out an arrangement that benefits both of you.
Appropriately package the cards and products. Please look at our seller's guide for packaging your products before sending anything to ensure there won’t be any problems down the line.
Check the required shipping method and the seller’s address, and go to your local Royal Mail post office to send the order.
Mark your order as dispatched. This is a crucial step, and you must enter the tracking code inside the “marked for dispatched” field.
If you do not do this step, the buyer will be entitled to a refund seven days after the purchase.
Once the order arrives and the seller, or the system, marks it as delivered, you can ask for and leave a review of the transaction.
Please note: if the buyer doesn't mark the item as dispatched, it will take 30 days from the day of purchase for the funds to be released to you. We advise you to kindly prompt buyers to mark the order as complete and leave a glaring review every time a transaction is complete.
You will be informed automatically when a buyer purchases your products via email and website notifications. You can also see a list of all your sales under my sales.
You will also get a sitewide notification telling you of the new order.
Each order will contain the names and quantities of that purchased order. You will also see a summary of all transactions, including expenses and the buyer’s delivery address.
Please note that you enter a legal, contractual sales agreement with the buyer once an order is made. Therefore, you must send the cards as soon as possible.
You will also have to be responsible for keeping your collection up to date and ensuring you update all of the cards that might have been sold elsewhere or aren’t available for sale any longer.
You can individually or bulk-edit your uploaded collection under your account dashboard. You can add cards and products to your collection by going to a specific product listing page and clicking "Have one for sale".
Please always ensure you double-check all correct conditions and fields applied to your cards before putting them live for sale to avoid any issues with buyers.
Please look at our card condition grading guide here.
We provide multiple ways to upload the cards or products you want to sell. Click the "Sell Now" button on the navigation.
First, you must register and verify your email account.
Secondly, due to UK anti-money laundering regulations, our payment service provider, MANGOPAY, requires all sellers to have a verified UK bank account and proof of ID to receive payouts in their bank account. The evidence of ID can be a picture of a valid driving license or passport.
This check is called a KYC / KYB check and will cost a £1 fee (KYB checks cost £5), which will be refunded to you on your first sales. For more info about this, check our fees section in this FAQ.
Therefore, we advise verifying before selling to avoid delays or payout issues.
Lastly, you must have a valid UK address added to your account.
After that, you’re done! You can enjoy selling all your favourite collectable card products on our website.
Any and all users who want to withdraw funds (payout) from the website must go through the following steps to be able to do so: • The user must be KYC validated. To do this, you must transform your account into a seller account, via your account dashboard. This is a legal requirement for all UK marketplaces to do this for payouts due to AML (Anti Money Laundering) checks. This will not change anything on your side as you'll still be able to purchase things on our website, but it's a mandatory step by our P.S.P. (Payment Service Provider) Mangopay. • The user must have made at least one COMPLETED sale. This requirement is imposed for AML practices on our system. • Each request will be manually validated by our fraud department. This requirement is imposed for AML practices on our system. • You must have a connected bank account to put the money into. Once these steps are completed, you'll be able to receive the funds in your connected bank account. Please keep in mind that each domestic payout will have a £0.45 processing fee, and each international account will have a £2.00 processing fee charged by our P.S.P. Mangopay. Therefore we advise you to withdraw larger sums at longer intervals. Keep this FAQ in mind when paying more money than what's necessary for your purchase.
We’re delighted that you’re satisfied with your purchases, and so will our sellers.
Very Friendly Sharks works on a trusted review system for all its users. You should leave a purchase review and ask for a review yourself.
This will inform further users of the quality of our website's sellers and buyers.
Before opening any package received from a seller on our website, we advise you to follow our spotting fakes guide (which was also sent to you at checkout of the purchase via email).
Contact the seller once you’ve followed the steps and recorded the package opening.
Most sellers will try and help. If you can’t come to an agreement or the seller isn’t willing to compensate you, you can open a dispute against them.
Suppose you’ve recorded the proof of opening and discovering a fake product (as per our guide), and the seller isn’t willing to discuss things or accommodate an alternate solution. In that case, you should open a dispute against them or contact us on our support page. Please note that you must keep the fake product as proof, not only the video, in case you contact us.
Suppose we see blatant proof that the seller has knowingly provided you with a fake product and hasn’t tried to refund the order. In that case, we will immediately intervene on your behalf and refund you the total amount, including Very Friendly Sharks commission fees. Please note that we cannot refund pay-in or fees from our PSP (Payment System Provider) Mangopay.
Very Friendly Sharks cannot arbitrate on possible fake cards or searched products without the proof required by our guide. Still, we keep a close eye on repeat offenders to ensure that the marketplace users (neither buyers nor sellers) don't abuse the system.
Please get in touch with the seller to discuss which product is missing or if the condition of a card wasn’t as described.
Most sellers will try and help, if possible. If you can’t come to an agreement or the seller isn’t willing to compensate you, you can leave a review accordingly.
Very Friendly Sharks cannot arbitrate on missing or misrepresented card conditions. Still, we will keep track of repeat offenders to ensure that the marketplace users (neither buyers nor sellers) don't abuse the system.
The order might still be on its way and might be delayed by Royal Mail. Please check the provided tracking number before contacting the seller.
Should this not be the case, and after seven days, you still haven’t received your order, you should contact the seller to understand the delays.
Should the order still be missing after 14 days, contact the seller again. Rarely orders can get lost, and it’s up to you and the seller to determine the next steps.
After 14 days, you can mark the order as lost and request a refund on the order. The seller’s account feedback and review will reflect this.
Very Friendly Sharks cannot arbitrate or help on a missing order, but we will keep track of repeat offenders to ensure that the marketplace users (neither buyers nor sellers) don't abuse the system.
If a seller hasn’t marked your order as dispatched within 3-4 days after purchase, please message them directly. Some sellers might have already sent your order but forgotten to update the status.
Buyers and sellers enter a contractual sale when an order is made, meaning the seller must send the order.
Should they not have marked the order after seven days of the purchase and haven’t given a good reason for not doing so via messaging (or are not replying to any messages), you can refund the order from your order’s control panel.
The refund will not contain the MANGOPAY transaction fees.
The seller’s account feedback and reviews will reflect that they failed to send the order and cancellation.
Very Friendly Sharks cannot arbitrate or help on a missing order, but we will keep track of repeat offenders to ensure that the marketplace users (neither buyers nor sellers) don't abuse the system.
For further information, please have a look at our terms and conditions.
Once an order is placed, the payment card account will be charged, and/or money will be withdrawn from your Referral and Veri Friendly Sharks credit, with the amount of the checkout value. Referral credit will always be taken first, then Veri Friendly Sharks credit and anything outside of that must be paid in before a successful checkout.
The seller will then package and ship your order around promptly and mark the order as shipped.
The amount will be transferred automatically to the seller’s VFS account upon confirmation of delivery or 30 days after the package is shipped.
If the buyer doesn’t confirm the delivery, the funds will be automatically transferred to the seller’s account within seven working days.
For more detailed information, please look at our terms and conditions.
Our shipping costs are automatically calculated by using updated Royal Mail pricing. We also add a small amount to cover the seller’s packaging costs, such as wrapping, envelopes and card sleeves.
All orders above will automatically have a tracked shipping method at checkout. This avoids issues or disputes between buyers and sellers about missing items.
Our payment system provider is MANGOPAY, one of the leading payment providers in the world. MANGOPAY accepts standard credit or debit card payments to checkout your orders. You can also use Paypal and direct debit.
You can also checkout using available account credit obtained through Very Friendly Sharks.
You must have a registered and email-verified account to buy from our website.
When you add cards to your basket, you will be reminded to register and verify a valid UK address. Please note that you won’t be able to purchase anything until the verification process is carried out.
Add cards or sealed products to your basket and checkout with your preferred payment method. You will also be asked to add a delivery address if one hasn’t been set up yet at checkout.
Please note that if you check out items from multiple sellers, you must pay separately for each seller's packaging and shipping costs.
Very Friendly Sharks is a UK-only card marketplace, and we only accept payments from UK residents.
As such, our payment system provider will only accept purchases going to UK addresses and sales from UK bank accounts and addresses.
KYC or KYB check is the mandatory process of identifying and verifying the user’s identity when opening an account. In simple terms, we must ensure that our users are the people they claim to be. Please be advised that all sellers on UK marketplaces are required to undergo a mandatory KYC/KYB check, which is enforced by local financial regulatory authorities. This check enables sellers to withdraw their earnings from a platform and ensures that Anti-Money Laundering (AML) practices are maintained. We prioritize conducting this check before allowing a seller to commence selling on our platform, as it ensures a safer marketplace for all users. Our payment Service Provider, MangoPay, which holds a UK e-money license, secures, handles, and enforces the process. To do this, we must ask you for a photo of your ID. Because the system is fully automated, Very Friendly Sharks will not see your ID or be part of the process. Your ID Card will be used only to verify yourself, and our banking partner will store it. You will be only charged for successful KYC checks. This is a charge you will be refunded completely from your future sales.
